Medicine Courier - Information for volunteers

Find out more about our medicine courier volunteering role.
Older Woman with Prescription at Home

We are responding to an emergency situation, likely to last for many weeks, and therefore our normal recruitment and training processes are being adapted to ensure we have volunteers in place immediately as they are needed now. However, our top priority is the wellbeing and safety of our clients and volunteers so there are minimum requirements relating to basic training and personal identification.

This information is for people who would like to volunteer to collect and deliver medicines to local people in Haringey who are self-isolating due to Covid-19.

What does a medicine courier volunteer do?

You will be allocated a number of clients in isolation who require their medicines to be collected from a pharmacy and delivered to their home on a regular basis. Pharmacies and clients will be supplied with a list of Haringey Reach and Connect volunteers agreed by Haringey Clinical Commissioning Group (CCG) and/or Haringey Council.

  • Social distancing and hand hygiene should always be observed by anyone delivering medicines. You will be provided with guidance on this for your own safety and the safety of clients.
  • You will not have to queue outside the pharmacy as arrangements have been made for you to show your ID and collect the medication without waiting.
  • It would be helpful, but not essential, for you to have experience of collecting and delivering medicines for a family member, neighbour or friend.

Requirements of role

  • You are well and have no symptoms like a cough or high temperature and nobody in your household does.
  • You are under 70.
  • You are not pregnant.
  • You do not have any long-term health conditions that make you vulnerable to coronavirus.
  • You have access to the internet.
  • You have an email account.
  • You have a mobile telephone.

Knowledge/understanding

  • A good understanding of social distancing and hand hygiene.
  • A genuine desire to support older and vulnerable people.
  • An appreciation of issues facing older people at this time.
  • An understanding of the need for confidentiality.
  • An understanding of the need to maintain safe volunteering boundaries.

Skills/abilities

  • The ability to communicate clearly.
  • Warmth, understanding, sensitivity.
  • To be willing to learn from your own and others’ experiences.
  • Basic IT skills.

Other

  • To be able to make a regular commitment for a minimum of two months.
  • A sense of humour and the ability to enjoy and share conversation (at a distance).
  • Willingness to undertake further training and supervision as and when requested.
  • Commitment and an adherence to the Haringey Reach and Connect Equality and Diversity Policy.

Time commitment

We’d like you to commit a minimum of two months wherever possible. You will have an opportunity to discuss your availability as part of your volunteer interview, including your ability to commit more time if desired.

Main areas of responsibility

  • Complete the interview and training required.
  • Collect and deliver medicines to our clients.
  • Comply with Haringey Reach and Connect record-keeping policies including returning the feedback form on the same day as your deliveries.
  • Report any urgent problems or concerns.
  • Develop and maintain appropriate boundaries of confidentiality with other volunteers, colleagues and older people.

Frequently asked questions (FAQs)

Q. How old do I have to be to volunteer?
A. To volunteer you must be a minimum of 18 years of age and under 70 years old.

Q. How long do I have to volunteer for?
A. We ask for a minimum two month commitment in order to ensure continuity to the older people we support during the emergency period.

Q. How much time do I have to commit to each week?
A. We ask our volunteers to commit to at least one delivery each week. However, for many volunteers their commitment can involve more frequent deliveries to one person or to a number of vulnerable people. The most important thing to remember is that volunteering is something you freely commit to and you will have the opportunity to discuss your availability as part of your volunteer interview.

Q. Do I need a car?
A. No. Collections and deliveries can be made on foot (in the area where you live) and by bicycle, as well as by motor vehicles like cars, motorbikes and vans.

Q. How many people will I support?
A. This depends on your availability. Volunteering is something you freely commit to and you will have the opportunity to discuss your availability as part of your volunteer interview.

Q. What is the recruitment process?
A. Volunteers will be expected to complete an application form, undertake an interview, submit two references, complete training and provide ID – Passport photo page or a driving licence and a recent utility bill showing name and address. The ID can be sent via email or from a photo on a mobile phone.

Q. Where will my interview take place?
A. Interviews will take place on the telephone and last for approximately 20 minutes.

Q. What training will I receive?
A. Training for this role will be available on the internet.

Q. What support will I receive?
A. You will receive on-going support and advice from the Haringey Reach and Connect team.

Q. Will I get paid expenses?
A. Haringey Reach and Connect will reimburse fuel expenses relating to deliveries at 25p per mile.

Q. Will there be a probationary period?
A. In the current circumstances there will not be a probationary period. However, after your first few deliveries we will ask for your feedback to make sure you are happy in the role. We will also make random calls to clients and pharmacies using the service to ask for their feedback. This enables both us and our volunteers to ensure that the volunteering experience is of benefit to all parties involved.

Interested?

Help us to ensure that local people who are self-isolating can access their medication. We can make a difference together.

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